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Refused to overnight the part or speed up this process in any way. We called them on day 30 of our policy and said we want to cancel and they changed their tone real quick but as soon as they assured us it would be handled here we are again stagnant. How many times do we have to go through the repair process before they replace?It's clear they do not care about satisfying their customers as you can see with the numerous complaints. I'll be sure to update after this is resolved one way or another. All I can do is warn others, find another group that expedites things like this. HVAC, washing machine, those need to be handled within a couple of days not several weeks.

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All I can do is warn others, find another group that expedites things like this.

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Is home warranty worth it?Not so sure.

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Prior to joining CCHS, Upshaw served as President of Affinion Group and CEO of Global Engagement Solutions.