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So what was taking so long?After two more weeks, the warranty company found a new repairman. He arrived on May 30. Torine said he paid his $100 deductible, and the repairman diagnosed the problem and called Sears to explain what parts would be needed before he left Torine's home. But subsequent calls to the warranty company for updates were troubling. Some representatives apologized, others promised he would get a call back in a day. Still others suggested he find his own repair service, and one even said there was no record of the parts order, he said. Throughout, no one reached out to Torine to give him an update, he said. By June 20, there was news. "They said the parts are in, but 'far away' and it costs $300 to deliver to my house," Torine said. "I asked when and how will that happen. They don't know, they said.

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There were air conditioning companies 10 minutes from our house.

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A home warranty can protect you in case of a major failure within your home; such as with kitchen appliances, plumbing, furnace, air conditioning, septic, roof, water heater, trash compactor, water well pump, attic and exhaust fans, electrical systems and more.

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Don’t be afraid to call and politely ask what you can provide to help speed up the process.

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Check the drain line periodically throughout the cooling season to ensure that condensation is being removed properly.